Careers

We are seeking for an experienced HANDS ON Corporate Quality Assurance Manager. This position will be located in the company’s Boise Idaho plant.

This position is responsible to provide incoming technical telephone support and information to Customers on products produced by Multiquip. This position is responsible for providing sufficient information to assure complete customer satisfaction. If information is not available, the individual will undertake all efforts to investigate, research, and establish the needed information in conjunction with the Product Management, Service and Engineering departments. This position will document various support information for further clarification or to support undocumented issues, and ensures this documentation is kept up-to date. All documentation is prepared on an approved corporate format and forms. Customer calls placed to voicemail are answered promptly, but no later than the following day. Since this position is a customer intensive contact position, it is required that he/she be available to answer customer calls. When it becomes necessary to leave the workstation, communication technologies must be used to ensure incoming calls are re-routed. Proper use of the company’s telephone voicemail system is required to advise callers of any days absent from the job.